ColdBet Privacy Policy

At ColdBet Casino, we respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, use the ColdBet app, or play games through Cold Bet. By using our services, you agree to the practices described below.

Information We Collect

When you complete ColdBet register procedures or use our platform, we collect several categories of information to provide and improve our services. Our systems gather data automatically and through information you provide directly.

• We collect registration data such as your name, date of birth, email address, phone number and country of residence when you create an account
• We gather financial information related to your ColdBet deposit and cold bet withdrawal transactions, including payment method details
• We track your gaming activity, including games played, bets placed and session duration, to improve our services and personalise your experience
• We record technical data such as IP address, device type, browser information and login timestamps whenever you perform a Cold Bet login
• We may collect documents submitted during identity verification (KYC), including proof of identity and proof of address

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise returning visitors, remember your preferences, and analyse how our website and ColdBet app are used. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating our platform. Our goal is to ensure a secure, fair and personalised experience for every player who performs a coldbet casino login or claims a coldbet bonus.

• We process your data to verify your identity and comply with anti-money laundering and licensing obligations
• We use your contact details to send transactional communications, including confirmations of ColdBet withdrawal requests
• With your consent, we send marketing communications about promotions, such as a coldbet no deposit bonus, coldbet free spins or a new coldbet promo code
• We analyse gameplay data to detect fraud, prevent problem gambling, and improve game offerings
• We use technical data to maintain the security and stability of our cold bet casino app and desktop platform

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, our legitimate business interests, compliance with legal and regulatory obligations under our Curaçao Gaming Authority licence, and your consent where required, particularly for marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:

• We share data with payment processors to facilitate your ColdBet deposit and withdrawal transactions securely
• We work with identity verification providers to confirm your age and identity as part of our KYC procedures
• We may disclose information to regulatory authorities, law enforcement, or auditors when legally required
• Our game providers and live casino partners may receive limited data necessary to deliver gameplay
• We may share information with our payment agent, Megabond LTD, which processes transactions on our behalf

Data Retention

We retain your personal data for as long as your account remains active, and for a reasonable period afterward to comply with legal, tax and regulatory obligations. Financial records related to deposits and withdrawals may be retained for extended periods as required by payment-system and licensing rules.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Here at ColdBet, we use encryption, secure servers, and restricted internal access to safeguard information submitted during your coldbet register and cold bet login sessions. Despite our efforts, no system is completely secure, and we encourage you to protect your own account credentials.

Account Security Responsibilities

We ask that you take reasonable steps to protect your own data, including:

• You must keep your coldbet casino login credentials confidential
• You should use a strong, unique password for your account
• You must notify our security team immediately via [email protected] if you suspect unauthorised access
• You agree that we may suspend accounts showing suspicious activity to protect your funds

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. Our ColdBet platform respects these rights and provides channels for you to exercise them.

• You have the right to request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may withdraw consent to marketing communications at any time
• You can object to certain types of processing or request restriction of processing

To exercise these rights, please contact us at [email protected] or through our LiveChat, available 24/7.

International Data Transfers

As an international operator, we at ColdBet may transfer your data across borders to affiliated entities, payment processors, and service providers located in different countries. We take appropriate measures to ensure that any such transfer maintains an adequate level of data protection.

Restricted Jurisdictions

Our services are not intended for residents of Australia, Curaçao, France, the Netherlands, Spain, the United States and its dependencies, the United Kingdom, Aruba, Bonaire, Saba, or Cyprus. We do not knowingly collect personal data from individuals in these restricted territories, and access from such locations may violate local law.

Children's Privacy

Our ColdBet Casino platform is intended solely for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our cold bet casino app or website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal data, or your coldbet withdrawal and coldbet deposit records, please reach out through one of the following channels:

• General support: [email protected]
• Security concerns: [email protected]
• Complaints and suggestions: [email protected]
• Blocked accounts: [email protected]
• Marketing inquiries: [email protected]
• LiveChat, available 24/7 on our website and ColdBet casino app

We value the trust you place in us when you choose our platform for your gaming experience, and we remain committed to protecting your privacy at every step, whether you're exploring coldbet slots, our coldbet live casino section, or claiming a cold bet bonus code.